First impressions matter, and nowhere is that more true than at a doctor’s office. Your front desk is often the first point of contact between your practice and potential patients, which is why it’s so important to make sure they are properly trained. Here are four key areas to focus on when training your front desk staff.

Phone Etiquette

Your front desk staff should be friendly and professional when answering the phone. They should use proper grammar and enunciation, and avoid using slang or jargon. Patients should feel like they are being treated with respect, and that their call is important to you.

Professionalism

Your front desk staff should always be professional in their demeanor. This means they should avoid personal conversations while on the job, and dress in a way that is appropriate for a medical office. Patients should feel like they are in good hands when they come to your practice.

By properly training your front desk staff on these four key areas, you can ensure that your practice is making a good impression on potential patients. First impressions matter, and you want patients to have confidence in your ability to provide them with quality care. By taking the time to train your staff, you can help grow your business while providing better care for your patients.